warranty & protection

comprehensive protection for your tech investments with our warranty programs

warranty overview

all jcsmart products come with comprehensive warranty coverage

standard warranty

1 year

manufacturing defects, hardware failures

covers defects in materials and workmanship under normal use

extended warranty

2-3 years

extended protection, accidental damage

additional coverage with optional accidental damage protection

premium warranty

up to 5 years

comprehensive protection, priority support

full coverage including wear and tear, priority customer service

what's covered

items included in our standard warranty coverage

manufacturing defects
hardware component failures
software issues (first 90 days)
battery degradation (normal wear excluded)
display defects
audio system malfunctions
connectivity issues

what's not covered

items excluded from standard warranty coverage

accidental damage (unless covered by extended warranty)
water damage
cosmetic damage from normal wear
damage from misuse or abuse
unauthorized modifications
damage from extreme temperatures
loss or theft

warranty claim process

simple steps to get your warranty claim processed quickly

register your product

contact support

reach out to our support team with your issue and product details

diagnosis & approval

our team will diagnose the issue and approve warranty coverage if applicable

repair or replacement

we'll repair your device or provide a replacement if repair isn't possible

extended warranty options

additional protection plans for peace of mind

accidental damage protection

+$29.99

• covers drops, spills, and cracks
• 2 claims per year
• $50 deductible per claim
• valid for 2 years

premium care plan

+$49.99

• everything in accidental damage
• priority customer support
• free shipping on repairs
• loaner device during repair

important warranty terms

key terms and conditions for warranty coverage

warranty period

warranty coverage begins on the date of purchase and continues for the specified period. proof of purchase is required for all warranty claims.

repair vs replacement

we will attempt to repair your device first. if repair is not possible or cost-effective, we will provide a replacement device of equal or greater value.

warranty transfer

warranty coverage is transferable to a new owner if the product is sold within the warranty period. contact us to update warranty registration.

limitation of liability

our liability is limited to the repair or replacement of the defective product. we are not liable for any indirect or consequential damages.

warranty support

get help with warranty claims and product registration

contact warranty support

phone: 1-800-WARRANTY

email: warranty@jcsmart.com

hours: mon-fri 8am-8pm est

online: warranty.jcsmart.com